What you can expect

• After we receive your booking enquiry, you will get a detailed offer about availability, total costs and the cancellation policies for the requested period.


• Given that you entered a valid email address, you will receive an answer within a few hours. However, due to different time zones and weekends, this can be delayed by up to 48 hours.


• If the property is available and you wish to confirm, you will be asked to secure the booking by a deposit within 3 days. Please note, that property availability sometimes changes daily, especially during peak seasons.


• The deposit is usually between 30 & 50%. The balance to be paid direct before arrival. This depends on seasonal policies by the properties the details of which you will receive in our email response.


• For any deposit, you will receive an electronic payment receipt. A balance payment is normally requested 70 days before arrival.


• For pick-up service request, please re-confirm flight details before arriving. Never send credit card details by email or from unsecured websites. Either use our secure online payment page or send credit card details by Fax.


• If you have to cancel a reservation, please do it as early as possible by email or Fax. Deposits are usually non-refundable unless other notice is given.